Compliments & Complaints

Tell us what you think

At Accordwest, we pride ourselves on delivering the highest level of service possible for you and your family. We welcome your compliments and complaints so that we can use them to improve our services and make them more effective for our clients.

Are we doing a good job?

Our staff and volunteers work tirelessly to make sure that the people receiving our services are safe, comfortable and happy. If you or your family have received outstanding service from Accordwest, please let us know so that we can acknowledge and reward our staff and volunteers. Kind words and compliments go a long way towards showing appreciation for a job well done.

Do we need to improve?

We know that we are not perfect and that there is always room for improvement. We also know that mistakes and accidents do occur, despite our best efforts and intentions. If you need an issue resolved at Accordwest, please don’t be shy about coming forward. We are committed to doing everything possible to resolve the issue to your satisfaction. You have the right to provide feedback without fear of retribution, as well as the right to an advocate for any part of the feedback process. We will manage feedback confidentially, fairly and promptly.

Download the Compliments & Complaints brochure or fill out the form below to leave some feedback.