PAYING YOUR RENT
RENT PAYMENT OPTIONS
This is the easiest and most popular method for rent payments. It is a free service for customers to pay bills via regular deductions from their Centrelink payments (please contact Centrelink or AccordWest for more details)
Electronic Funds Transfer
BSB: 086 554
Account Number: 680750533
Account Name: ACCORDWEST
Reference: Your Surname
Please make sure you include your name in the Electronic Funds Transfer when you pay your rent so we know who the payment is from.
EFTPOS Eftpos facilities are not available at this time. Credit Cards are not accepted.
Cash can only be accepted at the Bunbury office.
Online Banking & Electronic Funds Transfers
Banking online or from your mobile phone is a convenient way to access your bank account and pay your rent to us. You can make a single payment each time your rent is due or set up an automatic deduction that occurs every fortnight.
Be aware that if you do not have enough funds in your account to pay your rent, you may be charged by the bank for dishonouring the payment.
The ASIC Moneysmart site has more information on online banking here.
If you would like to know how to set up electronic banking and transfer funds, your bank will have information on its website or you can simply give the bank a call.
Rent payments to AccordWest are due every 14 days. Your first payment will be charged on the day you sign your tenancy agreement, so you will always be paying for the next 14 days in advance.
RENT DEBT OR ARREARS
Falling behind in your rent payments (rent arrears) makes it difficult for you to get ahead financially. You will need to pay back the debt owed, plus keep paying your daily living expenses. We commit to working with you to minimise unpaid debt and to sustain your tenancy. This means we will:
• Provide direct support and guidance (e.g. drug and alcohol programs, financial counselling, parenting programs etc.) to help to:
o Prevent the debt occurring;
o Identify and deal with the issues that created the debt; and
o Assist in reducing the debt.
• Facilitate access to other support services as needed (e.g. Aboriginal Community Controlled Organisations, disability support organisations, mental health services etc.).
• Negotiate a payment plan.
• Take action that is appropriate to the level of arrears and the requirements of the License to Occupy.
Under your License to Occupy, you have a legal responsibility to pay your rent every fortnight (two weeks in advance). If you cannot pay your rent, please contact us immediately. We want to be able to lend support and provide financial advice before the debt becomes unmanageable. If you cannot pay off the debt in a single payment, we will arrange a repayment plan to reduce the arrears.
We will only take legal action when all our other attempts to recover the arrears have failed. You can read our full policy on Rent Arrears here.
CHANGES TO INCOME
It is very important that you let us know if there is a change to the number of people living in your home or a change to your household’s total income. These changes can affect the amount of rent you are charged. If your income has decreased, you may be entitled to a reduction of rent from your next payment.
You can use the forms below to advise us of changes to your household income.
Household Declaration Form
Multiple Consent Authority
The rent we charge our tenants depends on a variety of factors, including the type of accommodation and the income of everyone who lives in the property. The rental amount is discussed when you are made an offer of housing and is confirmed before you sign a tenancy agreement.
You will be asked to provide details about your income when you go on the wait list. When we offer you accommodation, we will ask you for more information about your income and ask you to complete a Household Declaration Form.
There is more information on how rents are set on our Information Sheet.
We will review the amount of rent a tenant pays every 6-12 months. During this process you will be asked to provide details of your income. If you would prefer, you can choose to sign an Authorisation Form which allows us to liaise directly with Centrelink about your income and any rental assistance payment you may receive.
You can read more about the process for reviewing your rent on our Information Sheet.
COMMONWEALTH RENT ASSISTANCE
Depending on your circumstances, you may be eligible for Commonwealth Rent Assistance (CRA) which you can claim through Centrelink. Centrelink needs to know the amount of rent you pay to work out your CRA entitlement, so if your rent amount changes you should let Centrelink know.
If you don’t receive the amount of CRA that has been estimated in your rental assessment, (and Centrelink have the right information about the rent you pay) you need to inform us so we can adjust your rent.